Privacy Policy for Nexclowd

Effective Date: Sunday, 15th December 2024

Nexclowd ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information, as well as your rights under applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions or concerns about this policy, please contact us using the details below:

Nexclowd 1 Aire Street, Leeds, LS1 4PR +44 (0) 113 532 5377 support@nexclowd.com

1. What Information We Collect

We may collect and process the following types of personal data:

Information You Provide Directly:

  • Contact Information: Name, email address, phone number, postal address.
  • Account Information: Username, password, and other details required to create a user account.
  • Payment Information: Billing address and payment details (processed securely by third-party payment providers).
  • Enquiries or Support Requests: Any information you provide when contacting us via email, phone, or our website.

Information We Collect Automatically:

  • Technical Data: IP address, browser type/version, time zone settings, operating system, and device type.
  • Usage Data: Pages visited, time spent on our website, clicks, and other analytics data collected via cookies and similar technologies (see our Cookie Policy for more details).

Information from Third Parties:

We may receive your personal information from:

  • Analytics providers (e.g., Google Analytics).
  • Marketing partners or platforms where you interact with our content.

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide Our Services:

  • To process your enquiries, orders, or requests.
  • To create and manage your account.
  • To deliver services you have requested.

For Communication:

  • To respond to your queries or provide customer support.
  • To send you important service updates or administrative messages.

For Marketing (with Your Consent):

  • To send you promotional emails or newsletters about our services.
  • To deliver targeted advertisements based on your preferences.

To Improve Our Website and Services:

  • To monitor and analyze website usage and trends.
  • To troubleshoot technical issues and enhance security.

To Comply with Legal Obligations:

  • To meet our obligations under applicable laws and regulations.
  • To detect and prevent fraud or other illegal activity.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a Contract: When processing is necessary to fulfill a contract with you (e.g., providing services).
  • Consent: Where you have explicitly given your consent (e.g., for marketing communications).
  • Legitimate Interests: When processing is necessary for our legitimate business interests and does not override your rights (e.g., improving website functionality).
  • Legal Obligation: When processing is required to comply with legal or regulatory obligations.

4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with the following:

  • Service Providers: Third-party companies that assist us in delivering our services (e.g., hosting providers, payment processors).
  • Analytics Providers: To help us understand how users interact with our website (e.g., Google Analytics).
  • Legal Authorities: If required by law or to protect our rights or the rights of others.

All third parties we work with are required to process your data securely and in compliance with applicable data protection laws.

5. How We Store and Protect Your Data

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. These measures include:

  • Encrypted data transfers (e.g., HTTPS).
  • Secure storage of sensitive information.
  • Regular security reviews and updates.

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

6. International Data Transfers

If we transfer your personal data outside of the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms approved under UK GDPR.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data where applicable.
  • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.
  • Right to Object: Object to the processing of your data for direct marketing or legitimate interest purposes.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@nexclowd.com. We will respond within one month unless an extension is required due to complexity. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Marketing Communications

If you have opted into receiving marketing communications from us, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us at support@nexclowd.com.

9. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. Please note that we are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in legal requirements or our business practices. Any updates will be posted on this page with a revised effective date at the top of the policy. Please check this page periodically to stay informed about how we handle your data.

Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Nexclowd 1 Aire Street, Leeds, LS1 4PR +44 (0) 113 532 5377 support@nexclowd.com